UX Designer and UX Writer with a background in logistics, writing, and creative design. Experienced in problem-solving, designing systems, and writing both long-form articles and copy for the web.

WORK HISTORY

TEXAS ADAPTIVE COMMUNICATION DEVICES

VICE PRESIDENT/CO-OWNER | 2011 - Present

• Helped people with various special needs access technology through a state government contract

• Designed our shipping system using USPS

• Streamlined our receiving process to decrease turnaround from two days to just one day

• Redesigned our billing process to eliminate errors and increase efficiency, reducing the average time from 8 hours to 2 hours

• Initiated COVID-appropriate ways to get products to local customers

• Designed our website to be particularly easy to use for our clients with varying physical and/or intellectual disabilities

RAPID WRISTBANDS

EDITOR / SHIPPING SPECIALIST | 2018 - 2020

• Frequently wrote blog posts, copy, and microcopy for our website

• Performed graphic design for both the website and printed marketing materials

• Designed and set up our warehouse and shipping/receiving space

• Designed and wrote policies about proper packaging and shipping techniques

• Delighted customers by ensuring timely deliveries

• Maintained close relationships with carriers (DHL, USPS, FedEx, and UPS) and kept up with shipping industry news daily

• Trained new employees

• All custom photography and micro-copy for sister company Evergreen Promotions

MARTIN MARINE

CREATIVE ASSOCIATE  | 2014 - 2016

• Transformed their quarterly newsletter into a magazine-quality production, gaining multiple industry accolades

• Performed graphic design, writing, document layout, interviews, and other aspects of newsletter production

• Redesigned and updated official company forms from expensive paper forms to fillable PDF files, thus saving the company thousands of dollars a year

EASY CHURCH MEDIA

OWNER | 2005 - 2014

• Built websites and podcasts for small churches, businesses, and government entities

• Wore all of the hats in this one-woman show: sales, marketing, web design (WordPress, HTML, CSS), graphic design, customer service